Every product you buy from rushil.com is a brand new product with the Original packing seal of the manufacturer “Rushil Décor Limited” if you find any physical breakage at the time of delivery through transporter or our supplier or any other mode in such event we recommend you not to accept the goods and return it back to the transporter company or supplier or to person from whom the delivery is taken, If the goods is confirmed as defective by the product manufacturer then will be exchanged with the new piece as per the availability from the Supplier or our Company but we will not refund the funds. If the Goods sent through Transporter Company or supplier or through person from whom the delivery is taken are received by your side as per the acknowledgement of your receipt of goods in good condition then we are not liable subsequently, because Company is not providing any guarantee or warranty on product. We once again recommend to check the condition of the product before signing the acknowledged Receipt of “Goods Delivered in good condition” of the transporter company or supplier or the person from whom the delivery is taken.